Active Incident

Updated a few seconds ago

OneMeeting - Long Compile TimesDegraded Performance

Incident Status

Degraded Performance

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting


April 9, 2024 4:07PM -04
[Identified] Dear Valued Customers, We have identified an issue with a 3rd party vendor that is causing slower-than-normal compiling times for Packets. As we work with our Vendor to resolve the issue on their end, please plan appropriately for potentially long compile times. We apologize for any inconvenience and are taking every step to prevent any disruption for you. Thank you for your understanding.

Administration




Operational

Agenda & Minutes




Degraded Performance

Committee Manager




Operational

Meetings & Portal




Operational

Video




Operational

Workflow




Operational

OneView E & E




Operational

OneView Dynamics - Pod01




Operational

OneView Dynamics - Pod01 USD




Operational

OneView Dynamics - Pod02




Operational

OneView Dynamics - Pod02 USD




Operational

OneView Dynamics - Pod03




Operational

OneView Dynamics - Pod03 USD




Operational

OneView Dynamics - IGS




Operational

Knowledge Base




Operational

Messaging




Operational

SMS




Operational

Trash Services




Operational

4

Upcoming Maintenances

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

Scheduled Maintenance

OneView Dynamics Upcoming Release - ProductionPlanned Maintenance

Schedule

May 2, 2024 9:00PM - May 3, 2024 1:00AM -04

Components

OneView Dynamics - Pod02, OneView Dynamics - Pod02 USD, OneView Dynamics - Pod03, OneView Dynamics - Pod03 USD

Locations

OneView

Description

Valued OneView Customer - We want to inform you that on Thursday, May 2, 9:00 PM AST we will be releasing an update into the Production environment. For those who have a STAGE environment, we invite you to explore it since the update is already there. We care about your feedback and insight. The release notes are here: <a href=https://support.rocksolid.com/hc/en-us/articles/25101060439835-Update-OneView-for-Dynamics-Release-2-21-POD2-and-POD3"_blank">Release Updates - Notes<a>. Please feel free to contact support@rocksolid.com with any questions or observations, and as always thank you for being the best part of OneView!
OneView Dynamics Upcoming Release - ProductionPlanned Maintenance

Schedule

May 2, 2024 9:00PM - May 3, 2024 1:00AM -04

Components

OneView Dynamics - Pod01, OneView Dynamics - Pod01 USD

Locations

OneView

Description

Valued OneView Customer - We want to inform you that on Thursday, May 2, 9:00 PM AST we will be releasing an update into the Production environment. For those who have a STAGE environment, we invite you to explore it since the update is already there. We care about your feedback and insight. The release notes are here: <a href=https://support.rocksolid.com/hc/en-us/articles/25101221296155-Update-OneView-for-Dynamics-Release-2-21-POD1"_blank">Release Updates - Notes<a>. Please feel free to contact support@rocksolid.com with any questions or observations, and as always thank you for being the best part of OneView!
OneView E&E Upcoming Release - ProductionPlanned Maintenance

Schedule

May 2, 2024 11:00PM - May 3, 2024 1:00AM -04

Components

OneView E & E

Locations

OneView

Description

Valued OneView Customer - We want to inform you that the Production release has been delayed. The new release date is schedule for Thursday, May 2, 9:00 PM AST. The release is Live on the Staging Environment. We invite you to explore it and let us know what you think. We care about your feedback and insight. You can read more about this coming release here: <a href=https://support.rocksolid.com/hc/en-us/articles/25006182235291-OneView-E-E-Release-2-19 target="_blank">Release Updates - Notes<a>. Please feel free to contact support@rocksolid.com with any questions or observations, and as always thank you for being the best part of OneView!
OneMeeting Encoder Certificates Planned Maintenance

Schedule

May 26, 2024 12:00AM - 2:00AM -04

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting

Description

Valued Primegov Customer - We wanted to inform you that on Sunday, May 26th, your AJA Helo encoder's HTTPS certificate will expire. In order to avoid any streaming disruptions, you will need to install a new encoder certificate that we have provided in the article link below. You can follow the instructions for replacing your encoder's certificate here (new link): <a href=https://support.rocksolid.com/hc/en-us/articles/5250854038299 "target="_blank">How to Install a New Encoder Certificate<a>. Please feel free to contact support@primegov.com with any questions or observations, and as always thank you for being the best part of PrimeGov!

History (Last 7 days)

OneView Dynamics AccessService Disruption

Incident Status

Service Disruption


Components

OneView Dynamics - Pod01, OneView Dynamics - Pod01 USD, OneView Dynamics - Pod02, OneView Dynamics - Pod02 USD


Locations

OneView



April 22, 2024 10:14AM -04
[Resolved] Hi We confirmed the OneView Dynamics system is running as expected. The problem was related to a server component that prevented login to the system. We are further investigating to know the cause and how to prevent it. Thank you for your patience and we apologize for the inconvenience.

April 22, 2024 9:51AM -04
[Monitoring] Hello System is up and running again as expected. We are currently monitoring.

April 22, 2024 9:36AM -04
[Investigating] Dear Valued Customer, Customers are reporting issues trying to access OneView Dynamics. We are currently investigating this as urgent priority.