Active Incident

Updated a few seconds ago

OneView Dynamics V8 - Performance IssuesDegraded Performance

Incident Status

Degraded Performance

Components

OneView Dynamics - Pod01, OneView Dynamics - Pod01 USD, OneView Dynamics - Pod02, OneView Dynamics - Pod02 USD, OneView Dynamics - Pod03, OneView Dynamics - Pod03 USD

Locations

OneView


July 23, 2024 10:50AM -04
[Monitoring] Dear customer, We have seen general improvements in performance recently. The engineering team have done work to address the performance issues we experienced recently. However, the engineering team still has tasks pending to be implemented. We will continue the monitoring.

July 12, 2024 1:43PM -04
[Identified] Dear customer, We have identified the issue and are working on different tasks towards the solution. We have seen improvements in some areas but will continue working on it until is completely solved.

July 5, 2024 10:58AM -04
[Investigating] Dear Customer Some customers have reported performance issues impacting OneView operation. We are currently investigating the cause and will send out additional updates once we've determined the root cause as well as a plan. We apologize for any inconvenience this is causing. Thank you for your patience as we work through this
OneMeeting - Long Compile TimesDegraded Performance

Incident Status

Degraded Performance

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting


April 9, 2024 4:07PM -04
[Identified] Dear Valued Customers, We have identified an issue with a 3rd party vendor that is causing slower-than-normal compiling times for Packets. As we work with our Vendor to resolve the issue on their end, please plan appropriately for potentially long compile times. We apologize for any inconvenience and are taking every step to prevent any disruption for you. Thank you for your understanding.

Administration




Operational

Agenda & Minutes




Operational

Committee Manager




Operational

Meetings & Portal




Operational

Video




Operational

Workflow




Operational

OneView E & E




Operational

OneView Dynamics - Pod01




Operational

OneView Dynamics - Pod01 USD




Operational

OneView Dynamics - Pod02




Operational

OneView Dynamics - Pod02 USD




Operational

OneView Dynamics - Pod03




Operational

OneView Dynamics - Pod03 USD




Operational

OneView Dynamics - IGS




Operational

Knowledge Base




Operational

Messaging




Operational

SMS




Operational

Trash Services




Operational

1

Upcoming Maintenances

0

Incidents Last 30 Days

3

Maintenances Last 30 Days

Scheduled Maintenance

OneView Security Patches Maintenance - ProductionPlanned Maintenance

Schedule

September 18, 2024 11:00PM - September 19, 2024 2:00AM -04

Components

OneView E & E, OneView Dynamics - Pod01, OneView Dynamics - Pod01 USD, OneView Dynamics - Pod02, OneView Dynamics - Pod02 USD, OneView Dynamics - Pod03, OneView Dynamics - Pod03 USD

Locations

OneView

Description

Valued Customer, This is a reminder of the upcoming security patch maintenance that will happen on September 18, 2024. It will start at 11pm AST and will last around 3 hours during which the system will be unavailable. Start time for other time zones: Pacific Time 8:00 PM Mountain Time 9:00 PM Central Time 10:00 PM Eastern Time 11:00 PM Please feel free to contact support@rocksolid.com with any questions or concerns.

History (Last 7 days)

OneView Dynamics Upcoming Release - ProductionPlanned Maintenance

Description

Valued OneView Customer - We want to inform you that on Thursday, September 12, 11:00 PM CDT we will be releasing an update into the Production environment. For those who have a STAGE environment, we invite you to explore it since the update is already there. We care about your feedback and insight. The release notes are here: <a href=https://support.rocksolid.com/hc/en-us/articles/28980404067227-Update-OneView-for-Dynamics-Release-2-22"_blank">Release Updates - Notes<a>. Please feel free to contact support@rocksolid.com with any questions or observations, and as always thank you for being the best part of OneView!


Components

OneView Dynamics - Pod01, OneView Dynamics - Pod01 USD, OneView Dynamics - Pod02, OneView Dynamics - Pod02 USD, OneView Dynamics - Pod03, OneView Dynamics - Pod03 USD


Locations

OneView


Schedule

September 12, 2024 11:59PM - September 13, 2024 4:00AM -04


September 13, 2024 4:00AM -04
[Update] Scheduled maintenance is complete.

September 12, 2024 11:59PM -04
[Update] Scheduled maintenance is starting.