Active Incident

Updated a few seconds ago

OneView E&E Slow Performance. Degraded Performance

Incident Status

Degraded Performance

Components

OneView E & E

Locations

OneView


June 13, 2025 2:04PM -04
[Monitoring] Dear client, The team has restarted the server component, and preliminary results indicate that the issue has been resolved. We are actively monitoring system performance to confirm the solution's effectiveness and ensure the issue does not recur. Thank you for your patience,

June 13, 2025 10:35AM -04
[Identified] Dear client, We continue experiencing some performance issues. Our teams are actively working to resolve these concerns promptly with high urgency. We will keep you informed and provide an update as soon as additional information becomes available. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. Sincerely,

June 12, 2025 5:10PM -04
[Identified] Dear Customer, We are still seeing slight performance issues. Our infrastructure and engineering teams have been alerted and are actively working to resolve the matter promptly.. We apologize for the inconvenience and appreciate your patience. Cordially,

June 12, 2025 2:28PM -04
[Identified] Dear Customer, We would like to inform you that we will be restarting IIS to enhance system performance. During this brief period, the system may be temporarily unavailable. Thank you for your understanding and patience as we work to improve our services. Sincerely,

June 12, 2025 11:19AM -04
[Investigating] Hi, Some customers are reporting performance issues when working with OneView Console. We are investigating with high priority.

Administration




Operational

Agenda & Minutes




Operational

Committee Manager




Operational

Meetings & Portal




Operational

Video




Operational

Workflow




Operational

OneView E & E




Degraded Performance

OneView Dynamics - Pod01




Operational

OneView Dynamics - Pod01 USD




Operational

OneView Dynamics - Pod02




Operational

OneView Dynamics - Pod02 USD




Operational

OneView Dynamics - Pod03




Operational

OneView Dynamics - Pod03 USD




Operational

OneView Dynamics - IGS




Operational

Knowledge Base




Operational

Messaging




Operational

SMS




Operational

Trash Services




Operational

1

Upcoming Maintenances

5

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

OneView Product Family Security Patches Maintenance - ProductionPlanned Maintenance

Schedule

June 18, 2025 11:00PM - June 19, 2025 2:00AM -04

Components

OneView E & E, OneView Dynamics - Pod01, OneView Dynamics - Pod01 USD, OneView Dynamics - Pod02, OneView Dynamics - Pod02 USD, OneView Dynamics - Pod03, OneView Dynamics - Pod03 USD

Locations

OneView

Description

Dear Valued Customer, Date correction below. This is a reminder of the scheduled maintenance window for recurring security patches that will happen on June 18th, 2025. It will start at 9:00pm CT and will last around 3 hours during which the system will be unavailable. This maintenance is essential to ensure the continued security and performance of our services. Start time for other time zones: Pacific: 7:00 PM Mountain: 8:00 PM Central: 9:00 PM Eastern: 10:00 PM Please feel free to contact support@rocksolid.com with any questions or concerns.

History

No incidents in the last 7 days