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OneView Dynamics - IGS




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0

Upcoming Maintenances

1

Incidents Last 30 Days

5

Maintenances Last 30 Days

History (Last 7 days)

OneView Upcoming Hotfix - ProductionPlanned Maintenance

Description

Dear Customer - We want to inform you of a hotfix that will happen Thursday, July 10, 10:00 PM ET we will be releasing a hotfix focused on the integration gateway service (IGS). The maintenance will last around 1 hour in which the system will be unavailable for a small periods of time.


Components

OneView Dynamics - IGS


Locations

OneView


Schedule

July 10, 2025 11:00PM - July 10, 2025 11:59PM -04


July 10, 2025 11:59PM -04
[Update] Scheduled maintenance is complete.

July 10, 2025 11:00PM -04
[Update] Scheduled maintenance is starting.
OneView Upcoming Hotfix - ProductionPlanned Maintenance

Description

Dear Customer - This is a reminder about today's hotfix including release notes. As scheduled, it will happen today Thursday, July 10, 10:00 PM ET and is focused on the integrations and the integration gateway service (IGS). The maintenance will last around 1 hour in which the system will be unavailable for small periods of time. While we work on making release notes accessible through the new support portal, we are sharing the release notes in this notification. Thank you for your understanding. Legacy Integrations: - Fix service requests that have more than one integration, thus allowing data to correctly sync with third party systems. IGS: - Fix logic for specific customer, to accurately see updates older than a year Amanda GetStatus - Fix the GetStatusResponse method that was causing problems with status retrieval and subsequent comment fetching - Fix an issue with the PostRequestCreate method where service requests would fail with a 404 Bad Request


Components

OneView E & E, OneView Dynamics - IGS


Locations

OneView


Schedule

July 10, 2025 10:00PM - July 10, 2025 11:00PM -04


July 10, 2025 11:00PM -04
[Update] Scheduled maintenance is complete.

July 10, 2025 10:00PM -04
[Update] Scheduled maintenance is starting.
OneView - Service Requests Integrations IssuesService Disruption

Incident Status

Service Disruption


Components

OneView E & E, OneView Dynamics - IGS


Locations

OneView



July 10, 2025 11:12AM -04
[Resolved] Dear client, After monitoring and close collaboration with our engineering and support teams, we’re pleased to inform you that all integrations have returned to normal operation. We sincerely appreciate your patience and understanding as we worked through this issue, and we remain committed to ensuring continued stability. Sincerely.

July 9, 2025 7:05PM -04
[Monitoring] Dear clients, Our engineering team has managed to stabilize the integration with IGS. We believe this issue was due to an IGS maintenance window last night to clean up the IGS database storage, which may have created a large backlog and overloaded the server. Best regards,

July 9, 2025 3:48PM -04
[Investigating] Dear client: Some customers are currently experiencing issues with the integration of certain service requests with third-party systems. This disruption seems to be related to an unexpected downtime involving IGS that occurred yesterday. Our engineering team is actively working to restore stable integrations, and addressing this matter is our top priority. We apologize for any inconvenience caused and will keep you informed as we receive further updates. Thank you for your understanding as we work to resolve this issue.
OneView Maintenance - IGS - ProductionPlanned Maintenance

Description

Dear Customer - We want to inform you of a maintenance work that will happen today, July 8, 11:00 PM ET. The maintenance will last around 1 hour in which the integration gateway service (IGS) will be unavailable for small periods of time. This is different from the hot fix we planned for next Thursday July 10.


Components

OneView E & E, OneView Dynamics - IGS


Locations

OneView


Schedule

July 8, 2025 11:00PM - July 8, 2025 11:59PM -04


July 8, 2025 11:59PM -04
[Update] Scheduled maintenance is complete.

July 8, 2025 11:00PM -04
[Update] Scheduled maintenance is starting.