Active Incident

Updated a few seconds ago

OneMeeting: Helo Encoder 2025 CertificateOperational

Incident Status

Operational

Components

Video

Locations

OneMeeting


January 23, 2025 3:49PM -04
[Monitoring] Hello Valued Customer, We have a created a new Encoder Certificate as the current one will be expiring on Wednesday 1.29.25. If you utilize OneMeeting video and the Helo/Helo+ encoder, please follow the instructions on the below support article to download and install the certificate prior to the 29th to avoid any interruptions in your ability to Stream. https://support.rocksolid.com/hc/en-us/articles/5250854038299-How-to-Install-a-New-Encoder-Certificate
OneMeeting - Long Compile TimesDegraded Performance

Incident Status

Degraded Performance

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting


April 9, 2024 4:07PM -04
[Identified] Dear Valued Customers, We have identified an issue with a 3rd party vendor that is causing slower-than-normal compiling times for Packets. As we work with our Vendor to resolve the issue on their end, please plan appropriately for potentially long compile times. We apologize for any inconvenience and are taking every step to prevent any disruption for you. Thank you for your understanding.

Administration




Operational

Agenda & Minutes




Operational

Committee Manager




Operational

Meetings & Portal




Operational

Video




Operational

Workflow




Operational

OneView E & E




Operational

OneView Dynamics - Pod01




Operational

OneView Dynamics - Pod01 USD




Operational

OneView Dynamics - Pod02




Operational

OneView Dynamics - Pod02 USD




Operational

OneView Dynamics - Pod03




Operational

OneView Dynamics - Pod03 USD




Operational

OneView Dynamics - IGS




Operational

Knowledge Base




Operational

Messaging




Operational

SMS




Operational

Trash Services




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

3

Maintenances Last 30 Days

History (Last 7 days)

OneView E &E- Unable to Access systemService Disruption

Incident Status

Service Disruption


Components

OneView E & E


Locations

OneView



February 11, 2025 4:23PM -04
[Resolved] Hi The team identified and fixed an issue with the SSO certificate. We will discuss further internally to prevent what happened in the future. We are sorry for the inconvenience.

February 11, 2025 3:35PM -04
[Investigating] Hi Several customers have confirmed access to the system again. We will report back with additional information soon.

February 11, 2025 3:26PM -04
[Investigating] Dear Customer, Some customers have reported issues trying to access OneView E&E. We are investigating this with urgent priority and will get back to you as soon as we have additional information. We are sorry for the inconvenience.
OneView E&E Upcoming Release - ProductionPlanned Maintenance

Description

Valued OneView Customer - The Production release that was schedule for today has been reschedule to February 10, 9:00 PM CT. We apologize for the inconvenience. The release notes are here: <a href=https://support.rocksolid.com/hc/en-us/articles/33624733499931-OneView-E-E-Release-2-25-0"_blank">Release Updates - Notes<a>.


Components

OneView E & E


Locations

OneView


Schedule

February 10, 2025 11:00PM - February 11, 2025 2:00AM -04


February 11, 2025 2:00AM -04
[Update] Scheduled maintenance is complete.

February 10, 2025 11:00PM -04
[Update] Scheduled maintenance is starting.
OneView Dynamics Upcoming Release - ProductionPlanned Maintenance

Description

Valued OneView Customer - The Production release that was schedule for today has been reschedule to February 10, 9:00 PM CT. We apologize for the inconvenience. The release notes are here: <a href=https://support.rocksolid.com/hc/en-us/articles/33637468426395-OneView-Dynamics-Release-2-25-0"_blank">Release Updates - Notes<a>.


Components

OneView Dynamics - IGS


Locations

OneView


Schedule

February 10, 2025 11:00AM - February 11, 2025 2:00AM -04


February 11, 2025 2:00AM -04
[Update] Scheduled maintenance is complete.

February 10, 2025 11:00AM -04
[Update] Scheduled maintenance is starting.