Active Incident

Updated a few seconds ago

OneMeeting - Site Performance IssuesOperational

Incident Status

Operational

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting


March 11, 2025 1:51PM -04
[Monitoring] Dear OneMeeting Customers, We have identified an issue causing the Permissions issues. Our team has made improvements to the OneMeeting environment and we are actively monitoring the situation. We apologize for any inconvenience this may have caused. Thank you for your patience as we work through this.

March 11, 2025 1:38PM -04
[Investigating] Dear Valued OneMeeting Customer, We are currently experiencing performance issues that may impact site performance and slowness. Our team is currently investigating the cause of this issue and we will send out additional updates once we've determined the root cause as well as resolution. We apologize for any inconvenience this is causing. Thank you for your patience as we work through this
OneView - Service Requests Integrations IssuesOperational

Incident Status

Operational

Components

OneView E & E, OneView Dynamics - Pod01, OneView Dynamics - Pod01 USD, OneView Dynamics - Pod02, OneView Dynamics - Pod02 USD, OneView Dynamics - Pod03, OneView Dynamics - Pod03 USD, OneView Dynamics - IGS

Locations

OneView


March 7, 2025 5:53PM -04
[Monitoring] Hi, The engineering team was able to stabilize integrations again. As described in the previous message, the cause root cause was not related to the recent hotfix. It was related to a server component behaving erratically. There are still a small number of customers with issues, but those are specific situations with those customers and not something general. We are back to Monitoring mode with integrations.

March 7, 2025 3:09PM -04
[Identified] Hi Here is an update while the engineering team continues working on the incident. It seems the root cause of the latest integration degradation we are experiencing right now is related to a separate situation from what the hotfix was purposed for. We will return with an update as soon as available.

March 7, 2025 1:20PM -04
[Investigating] Hi We are seeing issues with integrations in general again. The engineering team is investigating.

March 7, 2025 11:50AM -04
[Monitoring] Hi On March 5, 2025 the engineering team installed a hotfix looking to further stabilize the integration process. Although, we have seen significant improvements for many customers, a small number of customers are still having issues. We are actively working on those. We will keep this incident active and will send an update as soon as available.

February 26, 2025 4:27PM -04
[Monitoring] Dear Customer, The engineering team has stabilized the integration component and now we see integrations flowing as expected. We will monitor the integration component for now.

February 26, 2025 4:13PM -04
[Identified] Dear Customer, Several customers that have integrations with third parties have been reporting strong delays with integrations. The engineering team has identified the cause and is working to fix it as soon as possible. We apologize once again for the inconvenience. We will provide an update as soon as possible.
OneMeeting: Helo Encoder 2025 CertificateOperational

Incident Status

Operational

Components

Video

Locations

OneMeeting


January 23, 2025 3:49PM -04
[Monitoring] Hello Valued Customer, We have a created a new Encoder Certificate as the current one will be expiring on Wednesday 1.29.25. If you utilize OneMeeting video and the Helo/Helo+ encoder, please follow the instructions on the below support article to download and install the certificate prior to the 29th to avoid any interruptions in your ability to Stream. https://support.rocksolid.com/hc/en-us/articles/5250854038299-How-to-Install-a-New-Encoder-Certificate
OneMeeting - Long Compile TimesDegraded Performance

Incident Status

Degraded Performance

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting


April 9, 2024 4:07PM -04
[Identified] Dear Valued Customers, We have identified an issue with a 3rd party vendor that is causing slower-than-normal compiling times for Packets. As we work with our Vendor to resolve the issue on their end, please plan appropriately for potentially long compile times. We apologize for any inconvenience and are taking every step to prevent any disruption for you. Thank you for your understanding.

Administration




Operational

Agenda & Minutes




Operational

Committee Manager




Operational

Meetings & Portal




Operational

Video




Operational

Workflow




Operational

OneView E & E




Operational

OneView Dynamics - Pod01




Operational

OneView Dynamics - Pod01 USD




Operational

OneView Dynamics - Pod02




Operational

OneView Dynamics - Pod02 USD




Operational

OneView Dynamics - Pod03




Operational

OneView Dynamics - Pod03 USD




Operational

OneView Dynamics - IGS




Operational

Knowledge Base




Operational

Messaging




Operational

SMS




Operational

Trash Services




Operational

2

Upcoming Maintenances

3

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

Granicus Support Portal enabled for OneMeeting customers Planned Maintenance

Schedule

April 3, 2025 6:00PM - April 30, 2025 10:00PM -04

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting

Description

Effective Thursday, April 3, 2025, the Granicus Support Portal will be available for OneMeeting customers as a centralized platform for contacting support, tracking product and service updates, and accessing help articles. <h2 style="text-align: left;">Key Changes</h2> <ul> <li>Starting April 3, 2025, all new OneMeeting support cases must be submitted through the <a href=https://support.granicus.com/s/?language=en_US"_blank">Granicus Support Portal<a>. </li> <li>Existing open and closed cases will continue to be managed in the RockSolid Support Portal and will be migrated to the new system in the coming months. Additional details on the migration process will be shared with OneMeeting customers in due time. </li> </ul> <h2 style="text-align: left;">Account Setup</h2> On March 27, 2025, OneMeeting customers received an email from support@granicus.com with instructions on how to set up and access their account through the <a href=https://support.granicus.com/s/?language=en_US"_blank">Granicus Support Portal<a>. If you did not receive the email or if the link has expired, use the Forgot Password? link from the login page. <h2 style="text-align: left;">Additional Resources</h2> For guidance on using the Granicus Support Portal, the <a href=https://support.granicus.com/s/article/Support-Portal-Guide?language=en_US"_blank">Support Portal Guide<a> is available. Customers must be logged in to their account to access all support resources and help articles. For questions, please contact Granicus Support at support@granicus.com or support@primegov.com.
OneView E&E Upcoming Release - ProductionPlanned Maintenance

Schedule

April 3, 2025 11:00PM - April 4, 2025 2:00AM -04

Components

OneView E & E

Locations

OneView

Description

Dear Valued Customer, We are excited to announce the latest update to OneView E&E, designed to enhance your experience and improve functionality. This release will happen tomorrow Thursday, April 3, 9:00 PM CT. For a more information of all the changes and improvements, please visit the following link: <a href=https://support.rocksolid.com/hc/en-us/articles/35386340533659-OneView-E-E-Release-2-26"_blank">Release Updates - Notes<a>. Thank you for your continued support and feedback. We are committed to providing you with the best possible experience.

History

No incidents in the last 7 days