Active Incident

Updated a few seconds ago

OneView E &E- Unable to Access systemPartial Service Disruption

Incident Status

Partial Service Disruption

Components

OneView E & E

Locations

OneView


October 31, 2025 11:39AM -04
[Monitoring] Partial Service Disruption

Our engineering team has resolved the issue. The system is now operational again. Please try again at your convenience.

October 31, 2025 10:49AM -04
[Investigating] Partial Service Disruption

Hi, Some customers have reported issues trying to access OneView E&E because of a message stating: Constituent Relationship Manager. This is happening in: https://console.citysourced.com We are investigating this with urgent priority and will get back to you as soon as we have additional information. We are sorry for the inconvenience.

Administration




Operational

Agenda & Minutes




Operational

Committee Manager




Operational

Meetings & Portal




Operational

Video




Operational

Workflow




Operational

OneView E & E




Partial Service Disruption

OneView Dynamics - Pod01




Operational

OneView Dynamics - Pod01 USD




Operational

OneView Dynamics - Pod02




Operational

OneView Dynamics - Pod02 USD




Operational

OneView Dynamics - Pod03




Operational

OneView Dynamics - Pod03 USD




Operational

OneView Dynamics - IGS




Operational

Knowledge Base




Operational

Messaging




Operational

SMS




Operational

Trash Services




Operational

4

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

Scheduled Maintenance

OneView Dynamics Upcoming Release - Production and AnnouncementPlanned Maintenance

Schedule

November 6, 2025 10:00PM - November 7, 2025 1:00AM -04

Components

OneView Dynamics - Pod01, OneView Dynamics - Pod01 USD, OneView Dynamics - Pod02, OneView Dynamics - Pod02 USD

Locations

OneView

Description

Dear Customer, We’re reaching out to let you know that starting November, OneView Product Release Notes will be published in a new location: our Salesforce-powered Granicus Support Portal, using GovDelivery, Granicus’ trusted communications platform. Earlier this year, we transitioned from the Rocksolid Support Portal to the Granicus Support Portal to centralize your support experience. This next step is part of that same effort to bring everything into one place for easier access and consistency. To continue receiving OneView updates, you’ll need to subscribe to the new Release Notes section in our Support Portal. It only takes a minute: Go to the subscriber page for the product you want to follow: <a href=https://public.govdelivery.com/accounts/GRANICUS_PRODUCT/subscriber/new?topic_id=GRANICUS_PRODUCT_60">OneView Dynamics<a> <a href=https://public.govdelivery.com/accounts/GRANICUS_PRODUCT/subscriber/new?topic_id=GRANICUS_PRODUCT_61">IGS<a> *Enter your email address and complete the CAPTCHA. *Click Submit, then click Finish to complete your subscription. After completing the subscription process, you’ll receive a confirmation email from releaseteam@updates.granicus.com with a summary of your subscription settings. To ensure you don’t miss any updates, please add this email address to your Safe Sender list. For more information, you can also visit our help page <a href=https://support.granicus.com/s/article/Sign-Up-For-Product-Release-Notes">here<a>: Note: We’ve included a summary of the latest release notes for OneView Dynamics 2.29.0 at the bottom of this email. This release is planned to happen Thursday, November 6, 8:00 PM CT and is expected to last approximately 3 hours. You may experience downtime from 5 to 30 minutes during that period. Scroll down to read them. The release is Live on the Staging Environment. We invite you to explore it and let us know what you think. If you have any questions or need help with your subscription, our Support Team is here to assist. Thank you for staying connected! The Granicus Support Team *** Release Notes: OneView Dynamics 2.29.0 *** Feature Enhancements Staff Notification Enhancement: Added support for new replacement parameters in custom email templates, enabling inclusion of contact details and full address from Service Requests for improved staff communication. Staff Notification Update: Adjusted logic to correctly display the actual "Created By" name in staff notifications instead of the Business Unit; Business Unit name is now available as a separate replacement parameter. Geocoding Standardization: Implemented logic to standardize state values from geocoding responses, ensuring consistent handling of abbreviations and full names using ArcGIS endpoint mappings. Location Record Creation Enhancement: Introduced new custom actions and utility logic for GetOrCreateState and GetOrCreateCity, improving consistency and case-insensitive matching when creating location records via RespondESRI and OSS. City Keyword Normalization: Added configurable keyword mappings in the City catalog to standardize Esri geocode responses and prevent duplicate city entries; admins can manage mappings directly without code changes. Corrupted Job Restoration Analysis: Completed evaluation of two recovery approaches for corrupted jobs—temporary endpoint reset and manual export/import—documenting pros, cons, scalability, and impact.
OneView E&E Upcoming Release - Production and AnnouncementPlanned Maintenance

Schedule

November 6, 2025 10:00PM - November 7, 2025 1:00AM -04

Components

OneView E & E

Locations

OneView

Description

Dear Customer, We’re reaching out to let you know that starting November, OneView Product Release Notes will be published in a new location: our Salesforce-powered Granicus Support Portal, using GovDelivery, Granicus’ trusted communications platform. Earlier this year, we transitioned from the Rocksolid Support Portal to the Granicus Support Portal to centralize your support experience. This next step is part of that same effort to bring everything into one place for easier access and consistency. To continue receiving OneView updates, you’ll need to subscribe to the new Release Notes section in our Support Portal. It only takes a minute: Go to the subscriber page for the product you want to follow: <a href=https://public.govdelivery.com/accounts/GRANICUS_PRODUCT/subscriber/new?topic_id=GRANICUS_PRODUCT_59">OneView E&E<a> *Enter your email address and complete the CAPTCHA. *Click Submit, then click Finish to complete your subscription. After completing the subscription process, you’ll receive a confirmation email from releaseteam@updates.granicus.com with a summary of your subscription settings. To ensure you don’t miss any updates, please add this email address to your Safe Sender list. For more information, you can also visit our help page <a href=https://support.granicus.com/s/article/Sign-Up-For-Product-Release-Notes">here<a>: Note: We’ve included a summary of the latest release notes for OneView E&E (Core) 2.32.0 at the bottom of this email. This release is planned to happen Thursday, November 6, 8:00 PM CT and is expected to last approximately 3 hours. You may experience downtime from 5 to 30 minutes during that period. Scroll down to read them. The release is Live on the Staging Environment. We invite you to explore it and let us know what you think. If you have any questions or need help with your subscription, our Support Team is here to assist. Thank you for staying connected! The Granicus Support Team *** Release Notes: OneView Dynamics 2.29.0 *** Feature Enhancements Staff Notification Enhancement: Added support for new replacement parameters in custom email templates, enabling inclusion of contact details and full address from Service Requests for improved staff communication. Staff Notification Update: Adjusted logic to correctly display the actual "Created By" name in staff notifications instead of the Business Unit; Business Unit name is now available as a separate replacement parameter. Geocoding Standardization: Implemented logic to standardize state values from geocoding responses, ensuring consistent handling of abbreviations and full names using ArcGIS endpoint mappings. Location Record Creation Enhancement: Introduced new custom actions and utility logic for GetOrCreateState and GetOrCreateCity, improving consistency and case-insensitive matching when creating location records via RespondESRI and OSS. City Keyword Normalization: Added configurable keyword mappings in the City catalog to standardize Esri geocode responses and prevent duplicate city entries; admins can manage mappings directly without code changes. Corrupted Job Restoration Analysis: Completed evaluation of two recovery approaches for corrupted jobs—temporary endpoint reset and manual export/import—documenting pros, cons, scalability, and impact.
OneView Dynamics Upcoming Release - Production and AnnouncementPlanned Maintenance

Schedule

November 13, 2025 10:00PM - November 14, 2025 1:00AM -04

Components

OneView Dynamics - Pod03, OneView Dynamics - Pod03 USD

Locations

OneView

Description

Dear Customer, We’re reaching out to let you know that starting November, OneView Product Release Notes will be published in a new location: our Salesforce-powered Granicus Support Portal, using GovDelivery, Granicus’ trusted communications platform. Earlier this year, we transitioned from the Rocksolid Support Portal to the Granicus Support Portal to centralize your support experience. This next step is part of that same effort to bring everything into one place for easier access and consistency. To continue receiving OneView updates, you’ll need to subscribe to the new Release Notes section in our Support Portal. It only takes a minute: Go to the subscriber page for the product you want to follow: <a href=https://public.govdelivery.com/accounts/GRANICUS_PRODUCT/subscriber/new?topic_id=GRANICUS_PRODUCT_60">OneView Dynamics<a> <a href=https://public.govdelivery.com/accounts/GRANICUS_PRODUCT/subscriber/new?topic_id=GRANICUS_PRODUCT_61">IGS<a> *Enter your email address and complete the CAPTCHA. *Click Submit, then click Finish to complete your subscription. After completing the subscription process, you’ll receive a confirmation email from releaseteam@updates.granicus.com with a summary of your subscription settings. To ensure you don’t miss any updates, please add this email address to your Safe Sender list. For more information, you can also visit our help page <a href=https://support.granicus.com/s/article/Sign-Up-For-Product-Release-Notes">here<a>: Note: We’ve included a summary of the latest release notes for OneView Dynamics 2.29.0 at the bottom of this email. This release is planned to happen Thursday, November 13, 8:00 PM CT and is expected to last approximately 3 hours. You may experience downtime from 5 to 30 minutes during that period. Scroll down to read them. The release is Live on the Staging Environment. We invite you to explore it and let us know what you think. If you have any questions or need help with your subscription, our Support Team is here to assist. Thank you for staying connected! The Granicus Support Team *** Release Notes: OneView Dynamics 2.29.0 *** Feature Enhancements Staff Notification Enhancement: Added support for new replacement parameters in custom email templates, enabling inclusion of contact details and full address from Service Requests for improved staff communication. Staff Notification Update: Adjusted logic to correctly display the actual "Created By" name in staff notifications instead of the Business Unit; Business Unit name is now available as a separate replacement parameter. Geocoding Standardization: Implemented logic to standardize state values from geocoding responses, ensuring consistent handling of abbreviations and full names using ArcGIS endpoint mappings. Location Record Creation Enhancement: Introduced new custom actions and utility logic for GetOrCreateState and GetOrCreateCity, improving consistency and case-insensitive matching when creating location records via RespondESRI and OSS. City Keyword Normalization: Added configurable keyword mappings in the City catalog to standardize Esri geocode responses and prevent duplicate city entries; admins can manage mappings directly without code changes. Corrupted Job Restoration Analysis: Completed evaluation of two recovery approaches for corrupted jobs—temporary endpoint reset and manual export/import—documenting pros, cons, scalability, and impact.
OneView Dynamics - Maintenance NotificationPlanned Maintenance

Schedule

November 13, 2025 11:00PM - November 14, 2025 1:00AM -04

Components

OneView Dynamics - Pod03, OneView Dynamics - Pod03 USD

Locations

OneView

Description

Dear Valued Customer, As part of our ongoing security and compliance initiatives to ensure that all systems meet modern encryption standards, we are announcing a maintenance window that is planned to happen Thursday, Nov 13, 9:00 PM CT. It is expected to last approximately 2 hours in which the system will not be available. Thank you for your continued support and feedback.

History

No incidents in the last 7 days