Planned Maintenance In Progress

Updated a few seconds ago

OneView - Console Slow Performance and Timeout ErrorOperational

Incident Status

Operational

Components

OneView E & E

Locations

OneView


April 25, 2025 8:32PM -04
[Monitoring] The system is stable at this time. We will keep the monitoring over the weekend and early next week. We apologize for the inconvenience.

April 25, 2025 5:00PM -04
[Monitoring] We are seeing positive results following the PRD rollback. Our team continues to work on the issue. Stand by for an update soon. We are on the monitoring phase now.

April 25, 2025 4:06PM -04
[Investigating] To further our investigation, we plan to remove the items included in last night's release. We will report back once the rollback is complete. The items affected by the rollback are listed in the latest release notes. <a href=https://support.rocksolid.com/hc/en-us/articles/36277635759899-OneView-E-E-Release-2-27"_blank">Release Notes<a>.

April 25, 2025 2:51PM -04
[Investigating] Unfortunately, we have not observed performance improvements in the stage environment following the rollback. Our investigation is now focused on the database. We continue working on this with urgent priority and will provide an update as soon as possible.

April 25, 2025 1:20PM -04
[Investigating] Based on our investigation, we have decided to rollback last night's release from the STAGE environment. This will cause the STAGE environment to be unavailable for approximately 10-15 minutes. We will report back when the rollback is complete. We apologize for the inconvenience and assure you that resolving this issue is our top priority.

April 25, 2025 12:07PM -04
[Investigating] We are still actively investigating the issue and will provide an update as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

April 25, 2025 11:04AM -04
[Investigating] We found issues with a system component related to how Console fetches data and displays it. We are currently concentrating on this lead. We will provide further updates as soon as possible.

April 25, 2025 9:48AM -04
[Investigating] We have checked the server resources and confirmed they are functioning optimally. Our team will continue to investigate the issue and provide further updates as soon as possible.

April 25, 2025 9:26AM -04
[Investigating] Hi, Several customers are reporting strong performance issues and timeout errors when working with OneView Console. We are investigating with urgent priority.
OneView - Service Requests Integrations IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

OneView Dynamics - IGS

Locations

OneView


April 22, 2025 12:29PM -04
[Monitoring] We have identified the issue and did work to stabilize the integration component. We now see integrations are flowing again. We are now back in monitoring. Note: The subject for these communications has been updated.

April 22, 2025 12:10PM -04
[Investigating] Dear Valued Customer, Some customers are reporting that some service requests are not integrating with some third parties as expected. We are investigating what is happening with urgent priority. We apologize for the inconvenience again, and we will provide an update as soon as possible.
OneMeeting - Site Performance IssuesOperational

Incident Status

Operational

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting


March 11, 2025 1:51PM -04
[Monitoring] Dear OneMeeting Customers, We have identified an issue causing the Permissions issues. Our team has made improvements to the OneMeeting environment and we are actively monitoring the situation. We apologize for any inconvenience this may have caused. Thank you for your patience as we work through this.

March 11, 2025 1:38PM -04
[Investigating] Dear Valued OneMeeting Customer, We are currently experiencing performance issues that may impact site performance and slowness. Our team is currently investigating the cause of this issue and we will send out additional updates once we've determined the root cause as well as resolution. We apologize for any inconvenience this is causing. Thank you for your patience as we work through this
OneMeeting: Helo Encoder 2025 CertificateOperational

Incident Status

Operational

Components

Video

Locations

OneMeeting


January 23, 2025 3:49PM -04
[Monitoring] Hello Valued Customer, We have a created a new Encoder Certificate as the current one will be expiring on Wednesday 1.29.25. If you utilize OneMeeting video and the Helo/Helo+ encoder, please follow the instructions on the below support article to download and install the certificate prior to the 29th to avoid any interruptions in your ability to Stream. https://support.rocksolid.com/hc/en-us/articles/5250854038299-How-to-Install-a-New-Encoder-Certificate
OneMeeting - Long Compile TimesDegraded Performance

Incident Status

Degraded Performance

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting


April 9, 2024 4:07PM -04
[Identified] Dear Valued Customers, We have identified an issue with a 3rd party vendor that is causing slower-than-normal compiling times for Packets. As we work with our Vendor to resolve the issue on their end, please plan appropriately for potentially long compile times. We apologize for any inconvenience and are taking every step to prevent any disruption for you. Thank you for your understanding.
Granicus Support Portal enabled for OneMeeting customers Planned Maintenance

Description

Effective Thursday, April 3, 2025, the Granicus Support Portal will be available for OneMeeting customers as a centralized platform for contacting support, tracking product and service updates, and accessing help articles. <h2 style="text-align: left;">Key Changes</h2> <ul> <li>Starting April 3, 2025, all new OneMeeting support cases must be submitted through the <a href=https://support.granicus.com/s/?language=en_US"_blank">Granicus Support Portal<a>. </li> <li>Existing open and closed cases will continue to be managed in the RockSolid Support Portal and will be migrated to the new system in the coming months. Additional details on the migration process will be shared with OneMeeting customers in due time. </li> </ul> <h2 style="text-align: left;">Account Setup</h2> On March 27, 2025, OneMeeting customers received an email from support@granicus.com with instructions on how to set up and access their account through the <a href=https://support.granicus.com/s/?language=en_US"_blank">Granicus Support Portal<a>. If you did not receive the email or if the link has expired, use the Forgot Password? link from the login page. <h2 style="text-align: left;">Additional Resources</h2> For guidance on using the Granicus Support Portal, the <a href=https://support.granicus.com/s/article/Support-Portal-Guide?language=en_US"_blank">Support Portal Guide<a> is available. Customers must be logged in to their account to access all support resources and help articles. For questions, please contact Granicus Support at support@granicus.com or support@primegov.com.

Components

Administration, Agenda & Minutes, Committee Manager, Meetings & Portal, Video, Workflow

Locations

OneMeeting

Schedule

April 3, 2025 6:00PM - April 30, 2025 10:00PM -04


April 3, 2025 6:00PM -04
[Update] Scheduled maintenance is starting.

Administration




Planned Maintenance

Agenda & Minutes




Planned Maintenance

Committee Manager




Planned Maintenance

Meetings & Portal




Planned Maintenance

Video




Planned Maintenance

Workflow




Planned Maintenance

OneView E & E




Operational

OneView Dynamics - Pod01




Operational

OneView Dynamics - Pod01 USD




Operational

OneView Dynamics - Pod02




Operational

OneView Dynamics - Pod02 USD




Operational

OneView Dynamics - Pod03




Operational

OneView Dynamics - Pod03 USD




Operational

OneView Dynamics - IGS




Partial Service Disruption

Knowledge Base




Operational

Messaging




Operational

SMS




Operational

Trash Services




Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

4

Maintenances Last 30 Days

History (Last 7 days)

OneView E&E Upcoming Release - ProductionPlanned Maintenance

Description

Dear Valued Customer, We are excited to announce the latest update to OneView E&E, designed to enhance your experience and improve functionality. This release will happen today Thursday, April 24, 9:00 PM CT. For a more information of all the changes and improvements, please visit the following link: <a href=https://support.rocksolid.com/hc/en-us/articles/36277635759899-OneView-E-E-Release-2-27"_blank">Release Updates - Notes<a>. Thank you for your continued support and feedback. We are committed to providing you with the best possible experience.


Components

OneView E & E


Locations

OneView


Schedule

April 24, 2025 11:00PM - April 25, 2025 2:00AM -04


April 25, 2025 2:00AM -04
[Update] Scheduled maintenance is complete.

April 24, 2025 11:00PM -04
[Update] Scheduled maintenance is starting.